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Refund and Returns Policy

Rules for All DACORM Products

  1. We accept returns or exchanges within 30 days of purchase (i.e. the date listed on the receipt). Products may not be returned or exchanged after 30 days from the date of purchase.
  2. Returns will ONLY be accepted if the product was purchased at the website ( We do not accept returns for DACORM products purchased from other platforms and other retailers. DACORM products purchased through other retailers or other platforms need to contact them and follow their respective return and refund policies.
  3. All products must be returned to DACORM in original condition. You risk incurring charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
  4. If the refund or replacement is caused by a quality problem, we will be responsible for the cost of return shipping. If the refund or replacement is caused by the customer, you will be responsible for the cost of the return shipping and we do not charge a return handling fee.
  5. Upon receipt of your return or exchange, we will inspect the item(s) and notify you whether your return or exchange request is ultimately approved or denied.

Procedure to Place a Return or Exchange

1. To place a return or exchange, reach out to DACORM at [email protected]. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, DACORM will not authorize the return or exchange. If you do not contact us first and you return the product without DACORM’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

2. For all authorized returns or exchanges, DACORM will send you a detailed email confirmation and return address associated with your order.

3. Please send the product back to us as requested. Returned merchandise should contain the original packaging materials, manuals, free gifts, accessories, etc., be marked with a return label, and be in the same condition as when received. DACORM is not responsible for items lost or damaged during shipping. Any product that shows signs of wear or is soiled in any way will be considered “unacceptable”.

4. Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in our sole discretion based on the condition in which the item was received and any other terms of our policies. If everything checks out, we will send out your expected exchange of goods or refund within 3-5 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.

*If you have any questions or would like assistance with your return or exchange, please contact our customer service at [email protected], and we will reply to you as soon as possible.

Warehouse address: Le Meridien Te Talents Building 101, Shiyan Street, Baoan District, Shenzhen, Guangdong Province, China 518108

Office address: 9105 MILLIKEN AVE, RANCHO CUCAMONGA, CA 91730

Late or Missing Refund

Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at [email protected]or phone +12132228375. We will get back to you within 3-5 business days.

  • Please note DACORM does not cover shipping costs for returns.
  • We are unable to issue you a refund if you cannot find your order number, please contact our support team before shipping your unit back, and we will be happy to find it for you.
  • Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received.
  • DACORM is not responsible for items lost or damaged during shipping.
  • We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
  • We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
  • Must be in ORIGINAL PACKAGING, LABELED ‘RETURN’ & include ORIGINAL PROOF OF PURCHASE and/or your ORDER NUMBER & ALL ACCESSORIES, to be eligible for refund.